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2025 Schedule of Events



We can’t wait to welcome you to Phoenix for ESTO 2025! As we build out the program, we’ll keep this page updated with fresh sessions designed to transform the way you approach destination marketing.

Rooted in the power of Ideas That Travel, every session is thoughtfully crafted to spark bold ideas and innovative strategies you can take home to shape the future of your destination. All sessions will be held at the JW Marriott Phoenix Desert Ridge Resort & Spa. Stay tuned for more!

Conference Credentials: All delegates are issued a non-transferable name badge at registration, which is required for admission to all official ESTO functions. If you lose your name badge, please visit registration.

Monday, August 12
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7:00am - 4:00pm

Experience

  • Sponsored by
    Love Communications
    Union Station Concourse
    Greater Columbus Convention Center

    The Destiny and Mercury Awards Lounge makes its annual return for you to take a look at each finalist's submissions, media files, and judges' comments. Stop by the lounge to view the top three finalists from each category in the digital gallery. Award winners will be announced on Tuesday, August 13 at ESTO's Awards Dinner and Presentation. The ESTO Awards enable states and destinations to showcase their creative accomplishments and foster the continued development of imaginative marketing and profitable promotional programs and campaigns in destination marketing. The Destiny Awards recognize marketing and promotion at the city, local and regional level. The Mercury Awards recognize state and territory destination marketing and promotion.

  • Union Station Concourse
    Greater Columbus Convention Center

    Engagement Zones are opportunities for attendees to engage in experiences created by our sponsors. Learn more about what our sponsors have planned for you at each Engagement Zone:

    AdTheorent

    Please stop by to learn how AdTheorent uses machine learning and privacy-forward programmatic advertising solutions to drive business outcomes like visitation, in-market sales and bookings for travel and destination marketers.


    CrowdRiff

    Come say hello to some of the friendliest faces in the room at CrowdRiff's Engagement Zone. Caitlyn, Evan, and Vinita will be on hand all week to discuss working with local Creators, sourcing high-quality UGC, and their fav summer ice creams.

    Set yourself a reminder to swing by at lunch on Monday when Columbus' fav Jeni's Ice Cream will be passing out local treats.


    Longwoods International

    Be sure to schedule a time or meet with our Longwoods International team members in our upstairs Engagement Zone at the Greater Columbus Convention Center!  Have your questions about market research answered, find out what’s new, or just ask for an overview of our current offerings for destinations!  Our team is here to help answer the questions that are on your mind!  Our team and best in class methodologies are at your service!


    Smithsonian Media

    Baseball. Hot Dogs. Apple Pie. Smithsonian. And Cornhole?  Beanbags will be flying at Smithsonian Media’s spot in the Engagement Zone. Join us for a quick game and learn more about Smithsonian Media while you enjoy one of summer’s favorite pastimes. Show off your skills and enter to win a free dedicated email blast to 100,000 Smithsonian Media subscribers.  Smithsonian is America’s storyteller.


    Tourism Economics

    Knowledge is power. Come power up with the award-winning Tourism Economics team and benefit from the same strategic insights we offer to hundreds of destinations, travel businesses and associations worldwide. Bring your questions and be the first to know about game-changing new services, partnerships and tools—such as attribution and benchmarking—on the horizon.

-
8:30am - 4:30pm

Experience

  • Across from Registration
    Greater Columbus Convention Center

    Visit the U.S. Travel Hub to engage with knowledgeable staff and connect with fellow travel professionals. The Hub will have specialty coffee service Monday & Tuesday from 11 to 2 pm, as well as plenty of space for meaningful conversations and strategic networking. The U.S. Travel Hub is where connections are made, ideas are born, and the future of travel is shaped.

-
10:00am - 5:00pm

Experience

  • A Pod Concourse
    Greater Columbus Convention Center

    Don’t leave Columbus without strolling through the pop-up shop experience, perfect for those searching for locally made artisan objects, retail and fashion items, goodies, and souvenirs. With a rotating slate of vendors each day, shoppers will get a peek at Columbus’ diverse and unique local businesses, including those from the Experience Columbus Minority Business Program.

-
10:30am - 1:30pm

Experience

  • Sponsored by
    Future Partners
    A Pod Concourse
    Greater Columbus Convention Center

    The Future Partners' Wellness Lounge is a place to relax, enjoy a quiet conversation, recharge (yourself and your devices!), or reflect on the importance of travel and key insights from the conference.

    Be sure to stop by for a massage during all open hours or get energized with a juice shot. There are many ways to show self-care and we invite you to take care of yourself while in Columbus.

-
2:30pm - 4:30pm

Experience

  • Sponsored by
    Future Partners
    A Pod Concourse
    Greater Columbus Convention Center

    The Future Partners' Wellness Lounge is a place to relax, enjoy a quiet conversation, recharge (yourself and your devices!), or reflect on the importance of travel and key insights from the conference.

    Be sure to stop by for a massage during all open hours or get energized with a juice shot. There are many ways to show self-care and we invite you to take care of yourself while in Columbus.

-
4:30pm - 11:59pm

Experience