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Program Schedule

 

What to Expect at ESTO

Each year, ESTO delivers bold content, dynamic learning formats and opportunities to connect and equip destination leaders with insights they can immediately put into action.

Session Format
  • Keynotes: Bold ideas and big-picture insights from industry leaders.
  • Mini Keynotes: Fast-paced spotlights on emerging strategies.
  • Presentations: Case studies and research-driven sessions.
  • Take-Off Talks: Short, story-driven talks with big impact.
  • Roundtables: Interactive discussions and peer exchange.

 

A Look Back at ESTO 2025

In Phoenix, the ESTO 2025 program set a new standard for how destination leaders learn and connect. Attendees experienced:

 

  • Immersive activations, including the hands-on AI Playground, where marketers explored practical applications of emerging technologies.
  • Fresh networking formats, such as Beyond the Classroom, designed to foster collaboration and exchange outside traditional sessions.
  • Purpose-driven engagement, highlighted by the expanded ESTO Cares initiative.

 

These highlights exemplify ESTO’s ongoing commitment to building programs that push boundaries and inspire action.

Event Policies

For full details including information around cancellations, substitutions, payments and photography, explore U.S. Travel’s general event policies and ESTO-specific guidelines.  

 

 

Tuesday, August 19
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10:45am - 11:45am

Concurrent Session: Presentation

  • As traveler expectations evolve, content strategy has to evolve with them. This session offers a practical framework to help destination marketers turn evidence-based search data and audience trends into smarter content strategies that drive engagement and revenue. U.S. News & World Report will share exclusive insights—from fresh survey findings and site traffic patterns to how their rankings data reveals consumer preferences across not only travel but where to live and retire. You’ll learn how to identify emerging audiences, uncover high-opportunity gaps and create content that meets travelers where they are and where they’re headed.

  • Marketing to meeting planners isn’t the same as marketing to leisure travelers—and striking the right balance between sales goals and brand storytelling can be tricky. So what actually gets their attention?

    In this fast-paced session, go beyond the guesswork with straight talk from marketers, sales professionals and meeting planners themselves. You’ll dig into what messaging breaks through, what creative actually converts, and how to align your brand with the needs of the group business market. Leave with actionable insights to elevate your approach—and help your sales team seal the deal.

  • As destinations navigate a rapidly evolving world, the pressure to balance tourism growth with sustainability, cultural integrity and community well-being has never been greater. This session explores how leaders can champion destination stewardship that drives economic impact while preserving what makes a place thrive. Through real-world case studies and proven best practices, you’ll gain actionable strategies in collaborative governance, visitor management, climate action and community engagement — key pillars for building resilient, future-ready destinations. Leave inspired to rethink tourism’s role with a model that prioritizes people, planet and shared prosperity.
  • Streaming platforms aren’t just for entertainment—they’re fast becoming a powerful tool for destination storytelling. In this session, explore how tourism boards are teaming up with brands like Rivian and Jeep to create compelling content that moves audiences, featuring campaigns from Illinois Tourism and Travel South Dakota, both distributed on Roku through Matador Network partnerships. What you’ll learn:
    - How to leverage streaming media for high-impact destination marketing
    - The power of cross-industry brand partnerships to elevate your message
    - Ways to measure success and ROI in this new media frontier

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12:00pm - 12:45pm

Concurrent Session: Presentation

  • When crisis strikes, how you communicate can make or break public trust, stakeholder confidence and event continuity. This session explores how destination leaders navigated high-stakes situations — from a terrorist attack in a major city to devastating hurricanes in North Carolina — while ensuring large-scale events moved forward and visitors felt safe.   

    Through real-world case studies, you’ll learn how DMOs, public officials and partners aligned messaging, managed uncertainty and maintained confidence among residents, travelers and media.   

    Key takeaways include:   

    • Enacting proven communication practices during emergency situations  
    • Aligning messaging across tourism, public safety and government partners  
    • Striking the right balance between speed, transparency and sensitivity  
    • Building proactive communication plans before a crisis hits 

    Whether you’re responding to immediate threats or preparing for the unexpected, this session will equip you with practical tools to lead calmly, clearly and effectively under pressure.

  • In a world where content is everywhere, connection is the new currency. This dynamic conversation will explore how modern storytelling—through influencers, creators, and destination marketers—is reshaping how travelers discover, engage with, and choose their next adventure.
    Join a top travel influencer, a destination marketing leader, and a content strategist as they unpack what it takes to craft stories that resonate, go viral, and drive results. From authenticity and trust to algorithm-friendly creativity, we’ll dive into the strategies that are redefining reach—and what it means for your destination’s voice in the digital landscape.

  • In a sea of sameness, creative risk is your edge. Explore how destination marketers can take bold, intentional leaps in visual and storytelling campaigns—without losing brand trust or stakeholder support. You'll learn a buildable framework for testing creative ideas, explore tools to champion bold thinking internally and draw inspiration from proven campaigns that broke the mold and delivered.
  • In a crowded market, loyalty is everything. This eye-opening case study breaks down what truly drives long-term brand love—from trust and connection to consistency and value. Hear what real consumers have to say about the brands—big and small—they stick with, and why. You’ll leave with fresh insights and practical takeaways to help your destination rise above the noise, grow market share and turn one-time visitors into lifelong visitors.
  • Over the next four years, the U.S. will welcome more than 30 million international visitors for major events—putting unprecedented pressure on our travel system and infrastructure. Seizing this once-in-a-lifetime opportunity requires a modernized approach that balances security, efficiency and the travel experience. During this fireside chat, U.S. Travel and U.S. Customs and Border Protection (CBP) will discuss innovations—from biometric technology to process improvements—that are transforming the entry experience for returning Americans and international visitors. The conversation will also cover CBP’s preparations for the 2026 FIFA World Cup, America 250 and the 2028 Summer Olympics—and offer a preview of what DMOs and travelers can expect at U.S. ports of entry.

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12:45pm - 2:15pm

Main Stage

  • Close out ESTO 2025 with bold ideas, personal inspiration, and real momentum. From Capitol Hill insights to courageous leadership, this session is all about turning what you’ve learned into action.

    Featuring:

    • U.S. Travel Policy Call to Action – How you can shape national outcomes
    • Jenny Wood: Wild Courage – An energizing keynote on leading with purpose and confidence
    • Reflection & Rally – One bold step. One team idea. One way to move the industry forward.

    The future of travel isn’t coming. You’re building it. Let’s go.

     

    Lunch Buffet Menu

    Market Style Asian Chopped Salad

    -Tender Greens, Shaved Carrots, Bell Peppers, Cilantro, Scallions, Crunchy Wonton Strips, Creamy Sesame Dressing (Veg, GF), Ginger Soy Vinaigrette (V, GF)

    Mongolian Steak (DF)

    -Beef Tips, Broccoli, Mushrooms, Garlic, Sweet Soy, Scallions

    Teriyaki Chicken (GF, DF)

    -Seared Chicken, Peppers, Onions, Snap Peas, Teriyaki Sauce

    Vegetable Fried Rice (V, GF)

    -Carrots, Peas, Onions, Celery, Scallions

    Stir Fry Vegetables (V, GF)

    -Carrots, Snap Peas, Mushrooms, Baby Corn, Water Chestnuts

     

    Desserts

    Ube Cheesecake (Veg)

    Mango Passionfruit Shooters (V)

    Almond Sesame Cookies (Veg, GF, CN)

    Matcha Tarts (Veg)

     

    Beverages

    Coffee and Tea Service

     

    GF = Gluten Free; DF = Dairy Free; CN = Contains Nuts; Veg = Vegetarian; V = Vegan