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Program Schedule

 

What to Expect at ESTO

Each year, ESTO delivers bold content, dynamic learning formats and opportunities to connect and equip destination leaders with insights they can immediately put into action.

Session Format
  • Keynotes: Bold ideas and big-picture insights from industry leaders.
  • Mini Keynotes: Fast-paced spotlights on emerging strategies.
  • Presentations: Case studies and research-driven sessions.
  • Take-Off Talks: Short, story-driven talks with big impact.
  • Roundtables: Interactive discussions and peer exchange.

 

A Look Back at ESTO 2025

In Phoenix, the ESTO 2025 program set a new standard for how destination leaders learn and connect. Attendees experienced:

 

  • Immersive activations, including the hands-on AI Playground, where marketers explored practical applications of emerging technologies.
  • Fresh networking formats, such as Beyond the Classroom, designed to foster collaboration and exchange outside traditional sessions.
  • Purpose-driven engagement, highlighted by the expanded ESTO Cares initiative.

 

These highlights exemplify ESTO’s ongoing commitment to building programs that push boundaries and inspire action.

Event Policies

For full details including information around cancellations, substitutions, payments and photography, explore U.S. Travel’s general event policies and ESTO-specific guidelines.  

 

 

Tuesday, August 19
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9:15am - 10:15am

  • Youth sports travel is booming, and destinations are recognizing its value as a high-yield, high-impact segment. This session will explore how cities are building strategies around tournaments, enhancing the family experience, and forming strong partnerships with event organizers.

    • Best practices for destinations to partner with rights holders and organizers
    • Customizing the family experience (dining, downtime, marketing)?
    • Infrastructure investments that can make the difference
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10:45am - 11:10am

Concurrent Session: Take Off Talk

  • Creative partnerships can transform any event into a memorable brand experience. In this session, Choose Chicago Chief Marketing Officer Lisa Nucci shares how the DMO collaborates with local artists and designers to craft bold, unexpected moments that connect visitors to the heart of the city. From large-scale conventions to seasonal campaigns, artist-led activations—like murals, custom postcards and branded merchandise—offer a fresh way to express your destination’s identity. You'll leave inspired to engage your local creative community and rethink how your destination shows up when it matters most.
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10:45am - 11:30am

Concurrent Session: Peer-to-Peer Roundtable

  • Pre-Registration Required

    Promoting U.S. destinations abroad takes creativity, coordination and constant learning. This peer-to-peer roundtable is a chance to exchange ideas, share best practices and explore how destinations are engaging international audiences. Come ready for an open, energetic discussion—complete with real-world wins, hard lessons and new ideas to take home.

    To foster more focused, meaningful conversation, registration is capped at 60 participants.

    Advance RSVP required through your personalized schedule.

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10:45am - 11:45am

Concurrent Session: Presentation

  • As traveler expectations evolve, content strategy has to evolve with them. This session offers a practical framework to help destination marketers turn evidence-based search data and audience trends into smarter content strategies that drive engagement and revenue. U.S. News & World Report will share exclusive insights—from fresh survey findings and site traffic patterns to how their rankings data reveals consumer preferences across not only travel but where to live and retire. You’ll learn how to identify emerging audiences, uncover high-opportunity gaps and create content that meets travelers where they are and where they’re headed.

  • Marketing to meeting planners isn’t the same as marketing to leisure travelers—and striking the right balance between sales goals and brand storytelling can be tricky. So what actually gets their attention?

    In this fast-paced session, go beyond the guesswork with straight talk from marketers, sales professionals and meeting planners themselves. You’ll dig into what messaging breaks through, what creative actually converts, and how to align your brand with the needs of the group business market. Leave with actionable insights to elevate your approach—and help your sales team seal the deal.

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11:15am - 11:40am

Concurrent Session: Take Off Talk

  • Touchdown, Laurel Highlands! By partnering with two powerhouse NFL teams—the Baltimore Ravens and Pittsburgh Steelers—GO Laurel Highlands turned fandom into brand fuel. Co-branded sweepstakes and smart campaigns delivered 20+ million impressions and 60% growth of their CRM database. Unpack the strategy behind the hype and learn actionable ways for your DMO to play in the big leagues in this session.
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12:00pm - 12:45pm

Concurrent Session: Presentation

  • In a sea of sameness, creative risk is your edge. Explore how destination marketers can take bold, intentional leaps in visual and storytelling campaigns—without losing brand trust or stakeholder support. You'll learn a buildable framework for testing creative ideas, explore tools to champion bold thinking internally and draw inspiration from proven campaigns that broke the mold and delivered.
  • In a crowded market, loyalty is everything. This eye-opening case study breaks down what truly drives long-term brand love—from trust and connection to consistency and value. Hear what real consumers have to say about the brands—big and small—they stick with, and why. You’ll leave with fresh insights and practical takeaways to help your destination rise above the noise, grow market share and turn one-time visitors into lifelong visitors.