Two Years Behind: What New Research Reveals About the Traveler–DMO AI Gap

Travelers have quietly moved two years ahead of the destinations serving them, and until now, no one had measured the gap. Conducted by MMGY Intelligence and commissioned by Mindtrip, Sabre, and Sojern, this first-of-its-kind study examines traveler and DMO AI readiness side by side, surveying over 1,000 travelers and 100+ destination leaders to reveal exactly where the delta opens across discovery, planning, and booking. You'll leave with a clear readiness framework and a practical action plan to close the gap before it closes you.