Franklin 3-4
Philadelphia Marriott Downtown
This case study explores how forward-thinking destinations are disrupting traditional placeholder marketing by centering authentic, culturally rooted storytelling. Moving beyond generic promotion, successful destination marketing organizations (DMOs) are aligning tourism, community stakeholders, and economic development around a shared narrative that reflects local identity and lived experience.
Attendees will learn how these purpose-driven campaigns are built from the ground up, rolled out to residents first, and scaled to drive external demand. This session offers practical, actionable blueprints for destinations of any size looking to transform their local culture into their greatest competitive advantage.
Takeaways:
- Lived Culture Audits: A repeatable framework to tap into local subcultures and resident sentiment so your brand is built from the inside out, not in a vacuum.
- Economic Development Alignment: Actionable blueprints to tie your rebrand to talent recruitment and resident retention—plus the non-tourism metrics needed to win city council buy-in.
- Stakeholder Friction Management: Practical strategies for expanding your narrative beyond legacy pillars (like horse racing or generic beach imagery) without alienating traditional stakeholders.