Skip to main content

Search Results

Tuesday, August 25
-

6:30am - 8:00am
Beyond the Classroom

  • Check-in Location - Marriott, Lobby, Level 1
    Philadelphia Marriott Downtown

    Pre-registration required through the ESTO app. Limited to 50 people.

    Start your day with an energizing 5K run through the heart of Philadelphia. Led by the City Fit Tours team of guides, this casual-paced, non-competitive running experience showcases some of the city's most iconic landmarks, including LOVE Park, Benjamin Franklin Parkway, and the legendary Rocky Steps at the Philadelphia Museum of Art. Along the way, you'll hear stories that bring the city to life while enjoying a memorable way to connect with fellow attendees.

    Check-in: 6:30 a.m.

    Signed waiver required.

    This run is designed for participants of all abilities who can comfortably complete a 5K distance.

-

7:00am - 5:00pm
Experience

  • Franklin Foyer
    Philadelphia Marriott Downtown

    Celebrating Excellence in Destination Marketing

    Meet the 2026 Finalists

    Discover the innovative campaigns, impactful programs, and exceptional leaders recognized as finalists for the 2026 ESTO Awards.

    Awards Celebration Tuesday | Reception: 6:00 p.m. | Program: 7:00 - 9:30 p.m.

  • Marriott, Grand Ballroom Pre-Function, Level 5
    Philadelphia Marriott Downtown

    Take a moment to relax and recharge in the Wellness Lounge, sponsored by Granicus Destinations. Don't miss the opportunity to receive a complimentary chair massage from a professional massage therapist during the following times:

    Monday, August 24: 12:25 p.m. - 4:30 p.m.

    Tuesday, August 25: 10 a.m. - 3:45 p.m.

    Wednesday, August 26: 8:30 a.m. - 11 a.m.

-

8:00am - 8:45am
Networking

-

8:00am - 5:30pm
Networking

  • Philadelphia Marriott Downtown

    Take a break at The Layover, hosted by the Philadelphia Convention & Visitors Bureau and Visit Pennsylvania, in the Gallery just off the main lobby. Enjoy complimentary refreshments, reconnect with friends and shop a curated marketplace featuring local vendors. Be sure to check out the custom hat experience and personalize a baseball cap with Philadelphia-themed patches for a memorable take-home gift. Join us at The Layover Attendee Lounge hosted by the Philadelphia Convention & Visitors Bureau, located in The Gallery on the first level just off the main lobby. Enjoy complimentary refreshments, unwind and catch up with friends, and shop a curated collection of local vendors. Don’t miss the custom hat experience, where you can personalize a baseball cap with your choice of Philadelphia-themed patches, expertly heat-pressed on-site to create a unique keepsake.

     

    The Lounge will be open during the following times:

    Sunday, August 23: 12:00 p.m. – 5:00 p.m.

    Monday, August 24: 8:00 a.m. – 5:30 p.m.

    Tuesday, August 25: 8:00 a.m. – 5:30 p.m.

    Wednesday, August 26: 8:00 a.m. – 1:00 p.m.

-

9:00am - 10:00am
Main Stage

  • Grand Ballroom
    Philadelphia Marriott Downtown

    In today’s environment, even the strongest brands can’t stand still. Audiences are shifting, expectations are rising and loyalty is harder than ever to earn. From legacy franchises to emerging leagues, sports organizations are being forced to adapt in real time — balancing tradition with reinvention while performing under constant public scrutiny. This conversation brings together leaders from across the sports landscape to explore what it takes to stay relevant, build passionate communities and lead through constant change. From evolving fan expectations to organizational agility and cultural relevance, these executives will share how they are navigating disruption while continuing to grow, innovate and inspire loyalty. For destination leaders facing many of the same pressures, this session offers a fresh perspective on resilience, reinvention and leading when the landscape won’t stop shifting.

-

10:15am - 11:00am
Concurrent Session: Presentation

  • Franklin 3-4
    Philadelphia Marriott Downtown

    Travelers no longer discover destinations the way they once did. They move between AI assistants, search engines, social media, maps and creator content before they ever visit a destination website. As those behaviors continue to change, destination marketers need to rethink what sits at the center of their digital strategy. This session explores a practical framework for creating a connected source of truth that keeps destination information accurate, trusted and easy to discover wherever travelers are looking. Attendees will leave with a new perspective on how to strengthen their digital strategy for a rapidly changing landscape.

  • Franklin 1-2
    Philadelphia Marriott Downtown

    When state tourism offices, destination organizations, and airports align around shared data, strategy, and storytelling, the impact extends far beyond visitation. It influences air service development, funding conversations, economic growth, and resident sentiment. This panel brings together executive leaders from Colorado Tourism Office, Visit Denver, and Denver International Airport to share how cross-entity collaboration drives measurable outcomes across a destination ecosystem.

     

    Takeaways: 

    • How coordinated messaging strengthens visitation and community support.
    • Where brand alignment often breaks down and how to build a more unified approach.
    • Real examples of collaboration that influenced growth, perception, and long term competitiveness.

     

  • Franklin 11-13
    Philadelphia Marriott Downtown

    When a global spotlight hits a host city—whether for the FIFA World Cup 26™ or a major political event—the pressure isn’t just on the stadium; it’s on the entire state ecosystem. The true test of a destination leader isn't just managing the logistics of a marquee event, but ensuring that momentum drives a measurable economic multiplier across the region.

    This high-level panel pulls back the curtain on the "Host City vs. State" dynamic, featuring leaders from Pennsylvania, Philadelphia and more. We’re moving past the highlight reels to discuss the candid, "unfiltered" realities of cross-sector collaboration. Learn how state and local DMOs align their brand identities so a marquee moment in one city fuels discovery and visitor spend statewide. From auditing global brand assets to navigating the friction of working with transportation authorities and civic leaders, this session provides the blueprint for turning intense global scrutiny into a cohesive, lasting legacy for every partner involved.

    Takeaways: 

    • The Unified Brand Architecture: Learn how to audit and evolve your destination’s "digital DNA"—integrating legacy icons with modern event narratives to create a flexible global framework that resonates with international travelers across an entire region.
    • The Host-to-State Partnership Blueprint: Identify the specific governance structures and communication workflows required to align state offices and local DMOs, ensuring that host city momentum translates into regional discovery and statewide economic lift.
    • Navigating High-Stakes Stakeholder Friction: Gain candid, 301-level Data & Insights into managing complex relationships with municipalities, transit authorities, and civic leaders when the eyes of the world are on your destination.
    • The Legacy Framework: Measuring Beyond the Visit: Move past short-term room nights to evaluate long-term success. We’ll break down strategies for measuring brand lift, resident benefit, and sustained demand—equipping you with a measurement narrative that justifies the investment to policymakers.
  • Franklin 5-7
    Philadelphia Marriott Downtown
    Destination marketing is no longer a domestic game. As global competition for travelers intensifies, the most innovative positioning, partnership, and audience strategies are increasingly coming from outside the U.S. In this session, Tiki's Jamie Claudio is joined by marketing and tourism leaders from Italy (ENIT), Ottawa, and Estonia, each of whom will share how they define their destination's brand, reach global audiences and adapt to changing traveler behavior. The discussion then opens into a frank Q&A on the geopolitical and competitive forces reshaping inbound travel, including the headwinds facing U.S. destinations, offering attendees practical ideas and a more global perspective on the work we all share.
  • Franklin 9-10
    Philadelphia Marriott Downtown

    Join Expedia Group Advertising for a look at how travelers discover, consider, and choose destinations, and which influences carry the most weight along the way. Drawing on Expedia Group’s Unpack ’26 and Cartbound research, we'll explore the trends shaping destination consideration into 2027, along with understanding how travel influences consumer spending behavior across categories like fashion, beauty, electronics, food, and financial services. Attendees will leave with data to help reach high-intent travelers earlier in their journey and convert inspiration into bookings.